Amazon FBA Shipment Delays

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As of March 24th, Amazon is experiencing FBA shipment pick up delays & missed pick ups due to carrier supply and backlogs. As we continue to navigate these delays, Global Overview has uncovered that:

  • Amazon's Transportation Hotline Team is consolidating with their Contact Us team to provide additional support.

  • Contact Us is not taking calls pertaining to FBA shipment cases due to the volume. If you attempt to call regarding a related FBA case, they are not currently addressing those via phone.

  • The Transportation Hotline is forwarding issues to teams who will reply via email. They are unable to resolve issues via phone at this time - all cases should be submitted via Seller Central.

We will continue to monitor this closely and provide support. Please reach out to your Global Overview operations team if you have any questions or concerns.

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