Best Practices for Collect Vendors' Missed Pick-Ups
In light of ongoing supply chain constraints and carrier issues, we wanted to follow up on the ‘Amazon Shipping Delays’ blog we posted on August 16, 2021, to reiterate the already-shared missed pick-up best practices and to provide additional recommendations.
If you are a Collect Vendor who has consistent pick-up and delay issues with Amazon carriers, here are a few ways to navigate through your logistics challenges:
If a carrier misses the pick-up date, the Collect Vendor’s warehouse routing team should submit a missed pick-up case in Vendor Central immediately (Contact Us>Shipments>Carrier Missed Pick-Up). Amazon will only re-tender if a case has been filed and they will use case information to communicate with the scheduled carrier.
Warehouse routing teams should use carrier pick-up confirmations as their main channel for carrier communication. This is the most direct way to resolve any issues causing delays in pick-ups, wait times, etc.
Schedule pick-up times within purchase order (PO) ship windows. So long as Collect Vendors do this, they will not be held liable for PO On-Time chargebacks, regardless of carriers arriving late.
While Global Overview is always here to guide and assist, we request that all warehouse routing teams submit their own missed pick-up cases to Amazon. This is because these teams are closest to the issue as they manage routing requests, provide shipment details, and work directly with carriers.
If missed pick-ups are still a persistent issue after following these recommendations, there may be an issue at the warehouse level that needs to be addressed. If this is the case for your business, please have your warehouse routing team answer the following questions:
Are missed pick-ups affecting all warehouses or only certain locations?
Do your warehouse teams share specific requirements with carriers?
This includes appointments, check ins, and other factors that might hinder carriers’ direct access to loading docks.
What do warehouse teams do when a carrier misses a pick-up?
Is the carrier contacted?
If so, when? How much time elapses between the missed pick-up and the initial contact?
If so, how is the carrier contacted? By phone, email, or both?
Are shipments rescheduled?
If so, are they successfully picked up on the following attempts?
Do they submit cases to Amazon Transportation to address the issue?
Our Global Overview team is here to help you every step of the way as you deal with these carrier issues. If you have any additional questions regarding missed pick-ups for Collect Vendors, reach out to your dedicated Global Overview team for assistance.