Chargeback Reduction Through a Ship Window Extension

---

The Challenge

GO manages an HPC brand that was dealing with large chargeback costs from Amazon. The most significant contributor was PO On-Time Accuracy, which made up 55% of the brand’s total chargeback costs in Y1 and 47% of the brand’s total chargeback costs in Y2.

Our Solution

In the Spring of Y1, we began communicating with the brand’s Vendor Manager and ISM, advocating on behalf of our client to reduce their chargebacks through a ship window extension. After 18 months of persistent conversations with Amazon, we were able to make a “forced” update on the brand’s postal code, allowing the ship window extension to be enacted in November of Y2.

---

Results

• 50% reduction in chargebacks YOY YTD.

• PO On-Time Accuracy chargebacks now make up only 3% of the brand’s total YTD chargebacks and have been at almost 0% since April 2022.