Amazon's New Truckload Email Confirmation

As of January 14th, Amazon will be issuing a confirmation email for truckload pick ups instead of their previous tender-initiated email.

This new change will only affect Collect (wePay) Truckload (TL) orders. Moving forward the majority of pickup notifications will be initiated by the Amazon transportation team (via Pickup Confirmation emails) and communication with the assigned carriers will no longer be applicable. When the pickup notification is sent over, please ensure that the freight is ready at that time. The requirement from Amazon is that the freight will be ready to load by 8:00 am local time on the Freight Ready Date (FRD).

In some cases, there will still be Tender Initiated emails sent over and in those cases, the carriers will reach out directly to schedule the pickup.

---

What is changing?

From January 14, 2020, Collect truck load (TL) shipments to fulfillment centers (FCs) will receive a Pickup Confirmation notification email instead of a Tender-Initiated email for the bulk (~75%) of TL shipments. This Pickup Confirmation email will include: 1) Scheduled Pick-up Time 2) Pick-up Address 3) Carrier SCAC and 4) VRID/PRO#.

Click here to preview the new email.

Receiving a Pickup Confirmation notification email

If you receive a Pickup Confirmation notification email, you will NOT be contacted by the carrier to schedule or confirm a pickup date and time. The pickup time (scheduled appointment at your dock) is already scheduled and included in the email and the carrier will arrive at this time [click here to see an example of this email]. If you wish to change the scheduled appointment, contact our Transportation Department by ‘replying to all’ in the email.

Do NOT contact the carrier.

Receiving a Tender Initiated email

If you receive a Tender-Initiated email after January 14, 2020, the carrier will still contact you to arrange pick up once they are assigned to your shipment.

FAQ’s:

Q: Why has this changed?
A: By including a confirmed FC delivery appointment in the email, we aim to streamline scheduling between vendors, carriers, and fulfillment centers.

Q: What else has changed?
A: We have also made fixes to send email notifications at least 24 hours before the scheduled pickup appointment and to reduce the number of duplicative emails we send.

Q: What are the shipper expectations for the pick-up appointment?
A: See the NA Vendor Shipment Guidelines for more information about Collect pickups:

4.1.6.4 Vendors must be ready to load and ship the freight by 8 AM local time on freight ready date (FRD). Vendors are expected to load carrier’s trailers.
4.1.6.5 Vendors must submit the carrier a printed BOL at the time of pick up. Refer to section 7: Documents Required for Shipments – Bill of Lading (BOL) for more information on BOL requirements.

Q: What should I use as a pickup number?
A: The Amazon Reference Number (ARN) is what the driver will reference when picking up the load. No other reference number is used.

Q: Has this been announced via Vendor Central?
A: Yes, an announcement was launched on the Vendor Central Home Page today, January 10th

Q: Where do I go with questions?
A: If you have any further questions, you can email roc-vendor-engagement@amazon.com